FAQ

On Site

Can I bring food and drink to the festival?
Only empty plastic bottles, snacks and fruits are allowed inside.

Can I bring a backpack, bag and/or a trolley?
Only backpacks and soft case bags no bigger than 25x40 cm are allowed. Trolleys and hard case bags are not allowed.

Can I bring a camera or video camera?
Only small compact cameras are allowed. You can't bring a professional SLR camera, video camera, camera stand, lenses, and selfie sticks.

Do I need to exchange my ticket for a wristband?
Yes, your ticket needs to be exchanged for a wristband in the ticket booth. It's located on the way to the entrance. You can pickup your wristband from 17.00. Bing your ID to verify age.

Where is first aid located?
Nearby Manegen stage and the toilet area.

If I feel unsafe, who can I talk to and where do I go?
You should reach out to our Awareness Team – they will be wearing a pink vests and walk around the site. You can ask any festival staff and they will guide you to the Awareness Team.

Karrusel welcomes everybody – all with their different orientations, experiences, histories and backgrounds. We believe in the right of everyone to express themselves. Karrusel only exists if everyone takes care of each other, respects their own and others boundaries, embraces diversity and acts as a part of the community.

Take responsibility for your own actions
Respect your own and others boundaries
Speak up rather than look the other way

What is your drug policy?
It's not allowed to do drugs at Karrusel. If you or someone feels bad, go to the First Aid and Awareness Team tent and they will assist you. They are experienced and will provide advice about drugs, alcohol, legal highs for anything that is troubling you in full confidentiality. First Aid and Awareness Team tents are located close to Tribunen. Ask any festival staff and they will guide you.

Will there be vegetarian and vegan food options?
Yes.

Is there free water on site?
Yes, we have a water point you can refill as much as you like.

Will there be non-alcoholic beverages?
There is a varied selection of drinks and beers including mocktails and non-alcoholic beers. There is free drinking water station at the festival. Feel free to bring your own empty plastic bottle to the festival.

What will there be on site?
3 music stages, a vintage carousel ride, nice bars and food stands, the witch cave, performances, bonfire, power banks, free water point, merchandise and info stand and much more.

How do I pay on site?
We accept all major credit cards, Dankort, Apple Pay and Google Pay. We don’t accept cash and MobilePay.

Will there be lockers on site?
There will be a limited number of lockers available inside the festival. It is possible to pre-book a locker closer to the start of the festival.

Where is the lost and found located?
You can ask at any bar, all of which will have a box of lost items. – follow the instructions here.

Can I take photos and videos with my phone?
We encourage everyone to stay in the moment and keep the use of phones and cameras to a minimum without disturbing other guests.

What are the opening hours and address?
Thursday 18.00-01.00, Friday 18.00-04.00 and Saturday: 18.00-03.00. Music will play all the hours. Address is Refshalevej 193, 1432 Copenhagen.

How will I get to the festival?
We recommend taking a bike. You can also use public transportation: Bus 2A at the stop “Refshaleøen” and the harbour bus at the stop “Refshaleøen”.

Can I join the festival when I have mobility impairment and use a wheelchair?
Yes, but you need to bring a companion (free of charge if documented) and be prepared for a rough ride. Most of the surface is grass or wood chips and it can be muddy. Unfortunately there will not be raised viewing spots for mobility impairment.

How can I help the festival to be as sustainable as possible?

  • Sorting your trash at the trash stations.

  • Not bringing confetti and glitter.

  • Bring your own water bottle or buy one at our bars and take advantage of our free drinking water station.

  • Don’t throw your cigarette buds on the ground, please use a trash can or a pocket ashtray.

  • Don’t print your ticket or timetable, but download it to your phone.

  • Take a bike or public transport to the festival.

Karrusel is committed to becoming more sustainable. In order to save resources and reduce waste we use left over materials and timber for stage designs and installations. We will re-use production and print materials when possible year after year. All cups are made from recycled plastic and are collected to be used again in another form.

Can I volunteer at the festival?
Yes. Please go to the Volunteer page to sign up. Any other questions? Please email us at volunteer@nusnus.dk.

Tickets

What is the age limit?
18 years.

Can I upgrade my ticket?
Please mail us at info@nusnus.dk with your request and with your existing order number and we may be able to help you out. Thanks for the interest!

Is there a ticket fee on top?
Yes, Ticketmaster will add fees on top of the ticket value. Fees are 30 DKK for handling and administration. Sorry for the inconvenience.

How do I exchange my PDF ticket for a wristband?
Go to the ticket office located on the way to the entrance. You can pick up your wristband from 17.00.

Can I buy a ticket at the festival entrance on the showday?
Yes, but only if tickets are not yet sold out in presale.

Can I enter the festival all night?
Yes, doors will be open for entry all night.

Do I need to bring my ID?
Yes, you might need an ID to verify your age.

Can I redeem a ticket for my friend? 
No, we will put on your wristband when you redeem your ticket, so everyone has to redeem their own ticket in order to get a wristband. However, your ticket is not personal, so you can give your ticket to another person without a problem.

Can I bring my companion? 
Yes, when you are disabled you can bring one companion. You both have to be present when you pick up your wristbands and you must be able to show your Companion Card issued by Danish Disability Organisations.

Can I re-sell or give away my ticket?
Yes, you can do so because your ticket is not personal. But do not overcharge for the ticket, that's very uncool and illegal.

Can I get my ticket refunded if I can't go anyway?
Sorry, no. Tickets are non-refundable. However, your ticket is not personal, so you can give it away or sell it to others. Remember it’s not legal to overcharge for the ticket.

Any other questions? Please email info@nusnus.dk.